Cookie Policy

How we use cookies and similar technologies to enhance your experience.

Last updated: August 30, 2025

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website or use our mobile application. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.

How We Use Cookies

ROXATE LTD uses cookies and similar technologies for the following purposes:

  • Essential Functionality: To enable core features of our service
  • Analytics: To understand how users interact with our platform
  • Personalization: To remember your preferences and settings
  • Security: To protect against fraud and unauthorized access
  • Marketing: To show relevant advertisements (with your consent)

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies without affecting how our service works.

Examples: Session management, authentication, security tokens

Duration: Session or persistent (up to 1 year)

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our service.

Examples: Google Analytics, page views, session duration

Duration: Up to 2 years

Consent: Required before use

Functional Cookies

These cookies enable enhanced functionality and personalization. They remember your choices and preferences to provide a better user experience.

Examples: Language preferences, theme settings, form data

Duration: Up to 1 year

Consent: Required before use

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements. They remember your browsing habits to show you personalized ads.

Examples: Advertising pixels, retargeting cookies

Duration: Up to 1 year

Consent: Required before use

Third-Party Cookies

Some cookies are set by third-party services that appear on our website. We have limited control over these cookies. The third parties that set these cookies include:

  • Google Analytics: For website analytics and performance monitoring
  • Stripe: For secure payment processing
  • Intercom: For customer support and communication
  • Sentry: For error tracking and performance monitoring

Your Cookie Choices

Managing Cookies

You can control and manage cookies in several ways:

  • Browser Settings: Most browsers allow you to control cookies through settings
  • Our Cookie Banner: Use our cookie consent banner to manage preferences
  • Opt-out Links: Click opt-out links provided by third-party services

Browser-Specific Instructions

Chrome

Settings → Privacy and security → Cookies and other site data

Firefox

Settings → Privacy & Security → Cookies and Site Data

Safari

Preferences → Privacy → Manage Website Data

Edge

Settings → Cookies and site permissions → Cookies and site data

Cookie Consent

When you first visit our website, you'll see a cookie consent banner. This banner allows you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your cookie preferences
  • View detailed information about each cookie category

You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer.

Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

  • Essential Cookies: Disabling these will prevent our website from functioning properly
  • Analytics Cookies: We won't be able to improve our service based on usage data
  • Functional Cookies: Some features may not work as expected
  • Marketing Cookies: You'll see fewer personalized advertisements

Data Storage and Security

Cookie data is stored securely and encrypted where appropriate. We implement appropriate technical and organizational measures to protect cookie data from unauthorized access, alteration, or disclosure.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

ROXATE LTD

Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Email: privacy@roxate.co.uk

Data Protection Officer: dpo@roxate.co.uk

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